Who this policy covers
mbi7 runs the casino, slots, fishing, lottery and sports lobby at mbi7.mobi, and the same account works inside the mbi7 app. This policy explains how that service handles personal data. It applies whether you register in a phone browser, install the Android app, or simply open 24/7 Live Chat to ask a question before signing up.
It does not cover websites we link to, including game providers and payment apps. Those companies publish their own privacy notices, and those notices apply from the moment you leave mbi7.mobi.
What we collect when you register and play
We ask for the minimum needed to open an account, pay you correctly and keep the lobby fair. The table below lists each category, with examples and the reason it exists.
| Data category | What it includes | Why mbi7 holds it |
|---|---|---|
| Account details | Full name, national ID or passport number, date of birth, mobile number | Confirm you are 18+ and keep one account per person |
| Contact details | Postal address, preferred language, statement settings | Send account notices and confirm withdrawal requests |
| Payment records | Touch ’n Go eWallet, DuitNow, FPX Online Banking and bank transfer references | Match deposits, pay withdrawals and handle refunds |
| Play records | Game rounds, stakes, RTP results, session start and end times | Settle bonus wagering, cashback and bet disputes |
| Device data | IP address, phone model, operating system, mbi7 app version | Spot unusual logins and fix app faults |
| Support records | Live Chat transcripts and the notes our agents add | Answer you consistently and review complaints |
Play data is stored round by round because bonus wagering, cashback and bet disputes depend on it. If you ask us to check a session, that record is the one we work from.
Why we use your data
Each use below either runs your account or meets an obligation we cannot skip. We do not use your data to build advertising profiles for other companies.
- Running your account. Sign-in, password resets, language settings and the mbi7 app session on your phone.
- Payments. Matching deposits, releasing withdrawals, and returning money when a transfer fails.
- Identity and age checks. Confirming you are 18+ and that the payment method belongs to you.
- Bonus accounting. Tracking the 20x wagering on the 245% welcome bonus so your balance is correct.
- Fair play and fraud control. Detecting duplicate accounts, bonus abuse and unusual betting patterns.
- Service messages. Telling you about maintenance, a held withdrawal, or a change to these terms.
Cookies, app storage and sign-in
Cookies and app storage keep you signed in, remember your language and currency choice, and record which lobby tabs load slowly so we can fix them. We do not run third-party advertising cookies on mbi7.mobi, and we do not sell data to data brokers.
You can clear cookies and app storage in your browser or phone settings. Doing that signs you out everywhere and resets saved preferences, but it does not delete your mbi7 account or your play history.
Payments and identity checks
Deposits through Touch ’n Go eWallet, DuitNow, FPX Online Banking and bank transfer are processed by licensed payment partners. They see the transaction reference; our team sees the amount, the method and the last digits of the sending account, which is what we use to match your deposit.
Before your first withdrawal we need one identity document: national ID card, passport or driving licence. Our review takes up to 12 hours. A verified first withdrawal usually lands in about 2 hours, and later withdrawals average 38 minutes. Minimum deposit is RM5 and minimum withdrawal is RM110.
Send documents only through the secure upload in your account or through Live Chat. Never post an ID photo in a group chat or send it to a third-party page that claims to be mbi7.
Who we share data with
We share the smallest slice of data that a partner needs to complete a task, and only under a contract that limits what they can do with it.
- Payment partners. To move money into and out of your mbi7 wallet.
- Identity and age-check providers. To verify documents and screen for duplicate accounts.
- Hosting and security suppliers. To run the servers, block attacks and keep backups.
- Game providers. Round data tied to your player ID, so results and payouts are auditable.
- Authorities and auditors. Where a lawful request is made or a regulator requires records.
How long we keep records
Retention follows the record, not the person. Financial entries outlive a closed account because accounting rules demand it; a chat note about a slow page does not.
| Record | How long it stays |
|---|---|
| Profile and play history | While your account is open, then the period financial record rules require |
| Deposits and withdrawals | For as long as our payment partners and auditors need a complete trail |
| Identity documents | Until the check is finished, then the statutory retention period |
| Live Chat transcripts | Long enough to resolve the case and audit it afterwards |
| Marketing preferences | Until you opt out, kept as a suppression record |
When a retention period ends we delete the file or anonymise it so it can no longer be linked to you. Backup copies follow the same schedule on their next cycle.
How we protect your account
Traffic to mbi7.mobi and the mbi7 app runs over SSL encryption. Passwords are stored hashed, so no member of staff can read yours. Access to player records is limited to the teams that need it, every admin lookup is logged, and those logs are reviewed.
Your side matters just as much. Use a password you do not reuse elsewhere, never share a one-time code with someone who calls or messages you, and sign out on shared phones after a session in the lobby.
Your rights over your data
You can ask us to act on your records at any time. Some requests have limits, mainly where we must keep payment evidence.
- Access. A copy of the account, play and payment data we hold on you.
- Correction. Fixing a misspelled name, an old address or a wrong date of birth.
- Deletion. Closing the account and removing what we are not required to keep.
- Restriction. Asking us to pause marketing or certain processing while a dispute is reviewed.
- Portability. A machine-readable export of your play and payment history.
- Complaint. Escalating a handling decision to a senior member of the privacy team.
Requests go through 24/7 Live Chat, which keeps everything in one written thread. Have your player ID and the dates involved ready, and ask the agent to log the request for the privacy team.
Marketing you can switch off
Promotional SMS, push notifications and chat offers about reload bonuses and cashback are optional. You can switch them off in your account settings or tell an agent in Live Chat, and the change takes effect on the next campaign. Account notices about a held withdrawal, a security alert or a policy change still reach you, because those are not marketing.
18+ only, and links to other sites
mbi7 accounts are for players aged 18 and over. We do not knowingly collect data from anyone younger. If we find an account held by a minor, we close it, return any balance that is not tied to a completed bet, and delete the personal details. Game provider pages and payment apps that open from our lobby sit outside this policy.
Changes to this policy
We update this page when we add a payment method, change a verification step or start using a new support tool. The version published on mbi7.mobi is the one that applies to your account, so check it before a large withdrawal or when you return after a long break.
Questions or complaints
If something here is unclear, or you think your data was handled badly, open 24/7 Live Chat and say you are asking about privacy. Give your player ID, what happened and the dates. The agent will log the case, tell you what we need next, and you can ask for a copy of the conversation to keep. That record is also what a supervisor reviews if you escalate.
Done reading? Head back to the mbi7 home page, or open an account on the mbi7 register page when you are ready to play.