What these terms cover
This is the agreement between you and mbi7 whenever you use mbi7.mobi, install the mbi7 app or hold a game account with us. It sets out who may play, how money moves in and out, how bonuses work, what verification asks of you, and the conduct we expect from every player in Malaysia.
Creating an account, signing in or placing a bet confirms that you accept these terms as they read on the day you play. If something here does not sit right with you, the cleanest answer is to leave the account unopened.
Who can hold an mbi7 account
You must be at least 18 years old and legally able to enter a contract. Register in your own name with details that match your identification documents, and keep to one mbi7 account per person. Accounts are for personal play only.
If you open an account for somebody else, or let somebody else bet on your login, we may suspend both accounts and hold the balance while we look into it. That protects the player whose name is on the account as much as it protects us.
Your account and login details
Your username and password belong to you alone. Keep them private and out of chats, screenshots and group messages. If you suspect someone else has your password, change it in your profile and tell our live chat team straight away so we can lock the session down.
Keeping your details current
The registered phone number, bank account and address on your mbi7 profile have to stay accurate, because payouts and identity checks depend on them. A withdrawal sent to a bank account that is not in your name will be rejected and returned to your mbi7 balance.
You can close your account at any time by asking live chat. A closed account cannot be reopened, and any remaining balance is paid out once the usual verification checks are complete.
Deposits, withdrawals and payment rules
Fund a mbi7 account with Touch ’n Go eWallet, DuitNow, FPX Online Banking or a bank transfer. The minimum deposit is RM5 and most deposits land in around 6 minutes, which is quick enough to top up between innings of a match.
| Method | Minimum deposit | Typical credit time |
|---|---|---|
| Touch ’n Go eWallet | RM5 | 6 minutes |
| DuitNow | RM5 | 6 minutes |
| FPX Online Banking | RM5 | 6 minutes |
| Bank Transfer | RM5 | 6 minutes |
Withdrawals start at RM110 and are capped at RM9,000 per day. Most payouts clear in about 38 minutes once approved. Your first withdrawal is the exception: it waits for verification, and after approval the payment usually completes within 2 hours.
Money that comes from you
Deposit only from accounts held in your own name. We do not accept third-party payments, and a deposit that arrives from somebody else’s e-wallet or bank account may be reversed and returned to the source, with the matching balance removed from your account.
Bonus rules and wagering
The mbi7 welcome offer adds 245% to your first deposit, up to RM325, on a minimum deposit of RM5. Reloads carry 26%, daily cashback sits at 0.8% of qualifying turnover, and the referral bonus is RM50 for each friend who registers and deposits.
| Bonus | Rate | Main condition |
|---|---|---|
| Welcome, first deposit | 245% up to RM325 | Min deposit RM5, 20x wagering |
| Reload | 26% | 20x wagering |
| Daily cashback | 0.8% | Credited on daily turnover |
| Referral | RM50 | Friend registers and deposits |
Every offer carries 20x wagering on the bonus amount and stays open for 7 days. Bonus funds are for playing rather than for cashing out, so they cannot be withdrawn directly before the wagering is finished.
Which bets count towards wagering
Slots usually count in full. Some table and live casino games count at a reduced rate, and a few do not count at all, so check the terms on the offer you claimed before you start grinding through the requirement on the wrong game type.
One bonus at a time, one account per player. Staking both sides of the same market, running two accounts to collect an offer twice, or covering turnover on games that barely count all fall under bonus abuse. Where we find it, the bonus and any winnings built on it can be removed.
Verification before your first payout
Identity checks apply to every mbi7 account. We ask for documents before the first withdrawal rather than after it, so nothing delays your money later on. Acceptable documents are a National ID Card (NID), a passport or a driving licence.
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Send one clear document photo
Choose whichever of the three documents you have to hand and upload a photo showing all four corners with no glare or cropping.
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Wait for the review to finish
Our team usually completes a review within 12 hours. Blurred or partial images are the main reason a check runs longer than that.
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Withdraw as you normally would
Once approved, your first payment usually completes within 2 hours, and later withdrawals fall back to the standard 38 minutes.
We only ask for a second document when something does not match your registration details, such as a different name spelling or an address that has since changed.
Fair play: what we do not allow
Everyone at the table plays by the same rules. The following count as serious breaches and can end an mbi7 account permanently, with any bonus balance removed at the same time.
- Holding more than one mbi7 account, or opening an account in another person’s name.
- Letting someone else bet on your login, or betting on somebody else’s.
- Bots, scripts, emulators or any automated betting on games or sports markets.
- Collusion with other players, including sharing cards or hole information in live games.
- Chargebacks or reversed deposits made after the funds have been played.
- Abusive behaviour towards other players, dealers or our support team.
Games, RTP and providers
The mbi7 lobby carries 5,700 games from Pragmatic Play, CQ9, Sexy Gaming, Habanero, FA Chai and JDB. Each game shows its provider and published RTP, for example Fortune Snake at 97.4% from Sexy Gaming or Lucky Piggy at 97.6% from CQ9.
RTP is a long-run average measured across millions of rounds; it is not a promise about your next session or your next spin. Bet limits differ by title, from RM0.10 on Cannon Fishing up to RM2,500 on several lottery games.
Playing within your limits
mbi7 is for adults and for entertainment. Set a deposit or loss limit before you start, take breaks between sessions, and never chase a bad night with money you need for something else. Our responsible gaming page explains each tool in plain language.
You can ask live chat to pause or close your account at any time, and we act on the request as soon as it arrives. If gambling has stopped being fun, say so; we would rather see a player step away than struggle quietly.
Changes, errors and suspensions
We update these terms when our games, payment partners or local rules change. The version on this page is the live one, so come back when you notice a change note in your account or a new line in the bonus terms.
If a game misfires, a price is clearly wrong or a result fails to register, we may void the affected bets and return the stakes. We will explain the reason in writing through live chat rather than leaving you to guess.
Questions and complaints
Support runs 24/7 Live Chat in English and Malay. Raise the issue there first and have your username, the game name, the time it happened and, where you have one, the transaction reference ready so the team can pull up the record quickly.
If the first answer does not settle it, ask for the ticket to be escalated so a senior member of the team can review the hand history or the payment trail. Nothing in these terms takes away rights you already hold under Malaysian consumer law.
That covers the rules in full. If you would rather read the shorter version, the mbi7 help centre answers the everyday questions, and the register page walks you through opening an account step by step.